---
title: "AI agents in production | WhatsApp, voice, email, MCP"
url: "https://simonebova.com/en/piste/ai-agents-in-production"
lang: "en"
author: Simone Bova
alternates:
  it: "https://simonebova.com/md/it/piste/agenti-ai-in-produzione"
  en: "https://simonebova.com/md/en/piste/ai-agents-in-production"
  pl: "https://simonebova.com/md/pl/piste/agenci-ai-na-produkcji"
---

# AI agents in production

AI agents in production on WhatsApp, on the phone, in email and inside assistants over MCP. I've shipped them for startups, SMEs and enterprises, often on my own.

Name: Agents in production

Difficulty: red

## When it fits

A process jams every day, or a prototype only works in the demo, with someone next to it steering.

## How I work

Scope first: what the agent has to finish, what it needs to know, when it stops and hands over to a person. Then the harness: typed tools, permissions in code, evals on real cases, observability. The model is the last thing I pick.

Contractor for an MVP, partner for a product, fractional for a team. Same method.

## What I need

- Real examples, ugly ones included.
- Someone who knows the domain and answers questions.
- Access to the real systems.

## What you get

An agent in production: you know when it gets something wrong, and it can only act where it's allowed to.

## Proof

- [Lia: Lia, AI for property management and condominium managers: from system of record to system of action.](https://simonebova.com/md/en/runs/lia): Lia moves property management work forward for condominium firms: email, phone and WhatsApp become cases. What I learned building it with Raffaele Zarrelli.
- [CVing: CVing: applying for a job on WhatsApp, with security inside every action the agent takes.](https://simonebova.com/md/en/runs/cving): A WhatsApp agent that takes an application from the job ad to submission. Why security rules belong in code, and what a production incident teaches.
- [Wellness startup: A personal journal on WhatsApp: what an MVP that collects sensitive data really needs.](https://simonebova.com/md/en/runs/startup-wellness): A WhatsApp journal I built alone in five weeks. The choices that protect very personal data without turning an MVP into a final architecture.
- [Voice agent · energy: A voice agent for an energy call centre: the value is in the price list and the human handover.](https://simonebova.com/md/en/runs/agente-vocale-energia): A voice agent that calls an energy call centre's leads back in about 30 seconds. What matters beyond the voice: real prices, objections, the human handover.
- [Micro exit · training: Assessing skills with AI: from Yempik's Assessment line to a micro exit.](https://simonebova.com/md/en/runs/micro-exit-formazione): With Raffaele Zarrelli we built Yempik Assessment and sold it as a micro exit to a training group. What the AI decides, and what it doesn't.

[simone@yempik.ai](mailto:simone@yempik.ai) · [Book a call](https://calendar.app.google/LKDrQPKGV2EAFCMN9)